Payments & Security
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here .
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We accept payments from major credit card companies like Visa, Mastercard, and American Express.
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You can apply your discount code during checkout, in the appropriate field, before completing your order.
Shipping & Delivery
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Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
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Yes, we ship our products all over the globe.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.
Warranty & Repair
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All our products are subject to quality control.
Our warranty provides a guarantee against manufacturer defects.
The guarantee covers any manufacturing, design, or material defect. Please notify us within 2 months of noticing any defects.
It does not cover blows, improper use, or other issues that are not attributable to a manufacturer defects. -
An extended warranty can be added to your products for an additional cost.
Please get in touch for more information about extended warranties.
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The extended warranty could come at a different cost depending on the type of product and extended period.
Please get in touch for more information. -
No, once confirmed and shipped, orders cannot be merged. However, if the goods have not yet been shipped, you can contact our Customer Care to request the change.
Returns & Refunds
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Yes, we offer full and partial refunds.
Please inquire for more information about our Refund policy. -
A refund request can be submitted within a month after the purchase is made.
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When an order does not include free shipping, all shipping costs (including return shipping) are handled by the customer.
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When an order includes free shipping, only the cost of the return shipping is handled by the customer.
Returns
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You can return items within 14 days of delivery. Items must be unworn, undamaged and with all tags attached.
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Completely Free for size exchanges. While for refunds it is €7.
The procedure starts by writing to: 375 6418709 or by email to customer-care@basedodici.com .
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The procedure starts by writing to: 375 6418709 or by email to customer-care@basedodici.com with all the details regarding the problem encountered and the reason for the return. Our staff will guide you through the subsequent return procedures.
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No, we provide a return label via GLS, which must be used to return the item.
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Returns for sales made outside the EU (including the USA and the UK ) follow a different procedure. You must write an email to customer-care@basedodici.com to proceed with the request.
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In this case, we will not refund. The customer can decide to receive the item again at his own expense.
Refunds
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The refund is issued within 5 days of receiving the return, deducting the shipping costs of €7.
The time it takes for the amount to appear on your credit card or PayPal account depends on your banking institution's processing times.
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If the package is not collected within 5 working days of being deposited with the courier, the order will be cancelled and you will be charged for the cost of return shipping.
Size change
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You can purchase the new size and return the incorrect one, following the standard return procedure. If the site is closed, contact us to check the availability of the size.