Payments & Security
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All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
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Yes, we accept online payments. All payment processing and vital customer information is quick, easy, and secure.
Learn more about our store's safe checkout experience (powered by Shopify) here .
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Gli iscritti ricevono aggiornamenti esclusivi sui nuovi prodotti e promozioni speciali.
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You can apply your discount code during checkout, in the appropriate field, before completing your order.
Shipping & Delivery
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Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual.
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Care instructions can be found on the inner label of each item. For any special or deep cleaning needs, we recommend taking the garment to a professional dry cleaner.
Warranty & Repair
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We accept payments from major credit card companies like Visa, Mastercard, and American Express.
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You will receive an email with your tracking number as soon as your order has been processed. If you do not receive the email, please check your spam folder or contact us.
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If you do not receive the confirmation email, please make sure that the email address entered during checkout is correct. If everything appears to be correct, check your spam or junk mail folder.
Due to the high volume of orders during product drops, confirmation emails may occasionally be delayed by a few minutes.
For further assistance, please contact our customer service team at customer-care@basedodici.com.
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No, once confirmed and shipped, orders cannot be merged. However, if the goods have not yet been shipped, you can contact our Customer Care to request the change.
Returns & Refunds
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Domestic shipping can take up to 5 business days.
Foreign shipping could take up to 14 business days.
Due to global supply chain challenges, shipping times could be longer than usual. -
A refund request can be submitted within a month after the purchase is made.
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Shipping costs are: €7 for Italy, €19.90 for EU countries, and €29.90 for non-EU countries.
Please note that free shipping is not applicable for international orders and that shipping rates could vary depending on your region.Any promotional changes to shipping costs will be communicated through all BASEDODICI channels.
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No, once the order has been shipped, we can no longer make any changes. However, you can contact us via WhatsApp at 375 6418709 or by email at customer-care@basedodici.com, and we'll assist you.
Returns
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You can return items within 14 days of delivery. Items must be unworn, undamaged and with all tags attached.
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Completely Free for size exchanges. While for refunds it is €7.
The procedure starts by writing to: 375 6418709 or by email to customer-care@basedodici.com .
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The procedure starts by writing to: 375 6418709 or by email to customer-care@basedodici.com with all the details regarding the problem encountered and the reason for the return. Our staff will guide you through the subsequent return procedures.
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No, we provide a return label via GLS, which must be used to return the item.
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Returns for sales made outside the EU (including the USA and the UK ) follow a different procedure. You must write an email to customer-care@basedodici.com to proceed with the request.
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In this case, we will not refund. The customer can decide to receive the item again at his own expense.
Refunds
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The refund is issued within 5 days of receiving the return, deducting the shipping costs of €7.
The time it takes for the amount to appear on your credit card or PayPal account depends on your banking institution's processing times.
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If the package is not collected within 5 working days of being deposited with the courier, the order will be cancelled and you will be charged for the cost of return shipping.
Size change
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You can purchase the new size and return the incorrect one, following the standard return procedure. If the site is closed, contact us to check the availability of the size.