These Terms govern the use of the website www.basedodici.com and the purchases made through it. Please read them before ordering: by placing an order you accept them.

1. Who we are

The site is operated by BASEDODICI SRLS, Via dell'Abbazia 1/a, 61032 Fano (PU), Italy, VAT IT02796290415, REA PS-288305 ("Basedodici", "we").
Contacts: onlineshop@basedodici.com · order and returns support: customer-care@basedodici.com, tel. +39 375 6418709.

2. Who they apply to

The Terms apply to all users of the site. Some clauses, expressly indicated, apply only to consumers, i.e. natural persons buying for purposes outside their trade or profession, under the Italian Consumer Code (Legislative Decree 206/2005). To buy you must be at least 18 or have the permission of a parent or guardian.

3. Account

You can buy as a guest or by creating an account, also through Google or Facebook login. You are responsible for keeping your credentials confidential and for what happens with your account. You can close it at any time by writing to us. We may suspend or close an account used in breach of these Terms or of the law.

4. Products, prices and availability

• Products are described on their pages. Images are indicative: colours and details may vary slightly because of screen settings or the handcrafted nature of some finishes.
• Prices are in euro, VAT included. Shipping costs, any surcharges (e.g. cash on delivery) and, for shipments outside the European Union, import duties and taxes payable by the recipient, are shown before you confirm the order.
• We may change prices and availability at any time; your order is charged at the price shown when you submit it.
• If a product you ordered is not available we tell you immediately and refund what you paid for it.
• In case of an obvious pricing error (e.g. a clearly negligible price due to a technical error) we may cancel the order, notifying and refunding you.

5. How the order is concluded

1. Add the products to the cart and check size, quantity and price.
2. Enter your shipping details and choose the payment method.
3. Check the summary and confirm with the purchase button: from that moment the order is binding on you and entails the obligation to pay.
4. You receive a confirmation email with the order number: that is when the contract is concluded. If you do not receive it within a few minutes, check your spam folder or write to us.

We reserve the right not to accept unusual orders, in case of suspected fraud or previous non-performance. The contract is stored in our systems and you may request a copy.

6. Payment

We accept:

• credit and debit cards, Apple Pay, Google Pay and Shop Pay through Shopify Payments;
• PayPal;
• Scalapay, interest-free instalments under Scalapay's conditions;
• cash on delivery, where available, with the surcharge shown at checkout.

The amount is charged when you place the order (for cash on delivery, on delivery). Payment data are processed directly by the service providers; we do not store card numbers.

7. Shipping and delivery

We ship in Italy with GLS and abroad with DHL Express. Costs, times and zones served are in our Shipping policy, which is part of these Terms. Times are in working days and run from receipt of the order (or confirmation of payment).

The risk of loss or damage passes to you on delivery. If the parcel is damaged on receipt, accept it with reservation or refuse it, and write to us within 48 hours with photos.

If you are a consumer and you do not receive the order within 30 days of the indicated delivery date, you can give us an additional deadline and, if we still fail to deliver, terminate the contract with a full refund.

8. Right of withdrawal (consumers in the European Union only)

If you are a consumer resident in the European Union you can withdraw from the purchase within 14 days from when you, or a person you designate, receive the product (or the last product in case of separate deliveries), without giving any reason.

How: tell us your decision within the 14 days by writing to customer-care@basedodici.com or calling +39 375 6418709. We give you access to our returns portal, where you complete the request, and the prepaid return label, which must be used. If you prefer, you can use the model withdrawal form provided by law: we send it on request.

Return: you must hand the product to the carrier within 14 days of your withdrawal notice. The cost of the prepaid-label return is borne by you and deducted from the refund: €14 for Italy, €25 for the other European Union countries, as stated in our Returns, exchanges and refunds page.

Refund: we refund the price of the returned products and the standard delivery costs (not the additional costs if you chose a more expensive delivery; in case of a partial return delivery costs are not refunded), within 14 days of receiving the product or proof of shipment, using the same means of payment, unless you ask otherwise. Alternatively you can choose an exchange or a gift card under the conditions of the Returns page.

Condition of the product: you may try the item on as you would in a shop. If the product comes back worn, washed, damaged or without tags or original packaging, we reduce the refund in proportion to the loss of value, up to 100% of the price.

Exceptions: the right of withdrawal does not apply to personalised products or products made to your specifications, and to gift cards already used. Mystery boxes, gadgets and free gifts cannot be exchanged; free gifts linked to a spending threshold must be returned if the return brings the order below the threshold, otherwise we deduct their value.

Orders shipped outside the European Union: the legal right of withdrawal does not apply and we do not offer exchanges or refunds, except for faulty products or our own mistakes (§9). Please check size and model carefully before confirming the order.

9. Legal guarantee of conformity (consumers only)

Products are covered by the 2-year legal guarantee from delivery for lack of conformity (articles 128-135 septies of the Italian Consumer Code). If a product is faulty, or you received an item different from the one ordered, you are entitled, free of charge and in any country, to repair or replacement or, if impossible or disproportionate, to a price reduction or termination of the contract. Report the defect by writing to customer-care@basedodici.com with photos and order number. The guarantee does not cover normal wear, damage from improper use or from washing not in line with the care label.

For non-consumer buyers the guarantee under the Italian Civil Code applies, with notice of defects within 8 days of discovery and a one-year limitation period from delivery.

10. Gift cards and discount codes

Gift cards and discount codes are valid under the conditions stated when issued (amount, validity, excluded products, non-cumulability). They cannot be converted into cash and are not replaced if lost, unless the law provides otherwise. Gift cards issued as a refund for a return follow the same rules.

11. Site content and intellectual property

The Basedodici trademark, logos, graphics, photos, texts and product designs belong to Basedodici or its licensors and are protected by trademark, copyright and design law. You may use them only to browse the site and buy. Any other use, including reproduction of the graphics, requires our written permission.

12. Proper use of the site

You undertake to use the site lawfully, not to interfere with its operation (bots, scraping, unauthorised access attempts) and to provide truthful data. We may restrict access to anyone breaching these rules and report unlawful conduct to the authorities.

13. Liability

We do our best to keep the site running and the information accurate, but we do not guarantee the absence of interruptions or errors. To the extent permitted by law, we are not liable for indirect damages arising from the use of the site or the inability to use it. Nothing in these Terms limits the rights the law grants to consumers or our liability for wilful misconduct or gross negligence.

14. Changes to the Terms

We may update these Terms. Each order is governed by the version published when the order is placed.

15. Governing law and jurisdiction

These Terms are governed by Italian law. If you are a consumer, the protections of the law of the EU country where you reside remain in force if more favourable, and disputes fall under the jurisdiction of the court of the place where you reside or are domiciled. For other users the Court of Pesaro has exclusive jurisdiction.

16. Complaints and dispute resolution

For any problem write to us first at customer-care@basedodici.com: we try to settle everything amicably within 21 days. If you are a consumer you may also turn to an alternative dispute resolution (ADR) body among those recognised by the Italian Ministry of Enterprises and Made in Italy, or to consumer associations.